Spyware Warrior

[Diann]

Sorry, I posted this and then we had a death in the family and I couldn't get back with you so I am posting again.

Diann


hello, I am starting having a problem with my computer freezing up. Three times in the last 5 days. It does seem to be running a little slow and I was trying to use Skype but it can't find my camera so I downloaded oovoo and it did have my camera but then later it lost it. It's like it comes and goes on me.

I have a Dell XPS M1330 with Vista.


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 4:06:09 PM, on 4/7/2012
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v9.00 (9.00.8112.16421)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Dell\MediaDirect\PCMService.exe
C:\Windows\System32\rundll32.exe
C:\Program Files\Carbonite\Carbonite Backup\CarboniteUI.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\AVG\AVG10\avgtray.exe
C:\Program Files\Sigmatel\C-Major Audio\WDM\sttray.exe
C:\Program Files\PC Tools\PC Tools Security\pctsGui.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\ooVoo\ooVoo.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
C:\Program Files\McAfee Security Scan\2.0.181\SSScheduler.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hposol08.exe
C:\Program Files\SetPoint\SetPoint.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\Common Files\Logishrd\KHAL2\KHALMNPR.EXE
C:\Program Files\WIDCOMM\Bluetooth Software\BtStackServer.exe
C:\Program Files\AVG\AVG10\Identity Protection\agent\bin\avgidsmonitor.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\Desktop\Hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = http://www.dell.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,First Home Page = http://g.msn.com/1me10IE9ENUS/110
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer, optimized for Bing and MSN
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: PC Tools Browser Defender - {472734EA-242A-422b-ADF8-83D1E48CC825} - C:\Program Files\PC Tools\PC Tools Security\BDT\PCTBrowserDefender.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Browser Defender BHO - {2A0F3D1B-0909-4FF4-B272-609CCE6054E7} - C:\Program Files\PC Tools\PC Tools Security\BDT\PCTBrowserDefender.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG10\avgssie.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Searchqu Toolbar - {99079a25-328f-4bd4-be04-00955acaa0a7} - C:\PROGRA~1\WI371A~1\Datamngr\ToolBar\searchqudtx.dll (file missing)
O2 - BHO: SkypeIEPluginBHO - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O2 - BHO: Inbox Toolbar - {D3D233D5-9F6D-436C-B6C7-E63F77503B30} - C:\PROGRA~1\INBOXT~1\Inbox.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: Yontoo Layers - {FD72061E-9FDE-484D-A58A-0BAB4151CAD8} - C:\Program Files\Yontoo Layers Runtime\YontooIEClient.dll
O3 - Toolbar: (no name) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - (no file)
O3 - Toolbar: (no name) - {977AE9CC-AF83-45E8-9E03-E2798216E2D5} - (no file)
O3 - Toolbar: &Inbox Toolbar - {D7E97865-918F-41E4-9CD0-25AB1C574CE8} - C:\PROGRA~1\INBOXT~1\Inbox.dll
O3 - Toolbar: Searchqu Toolbar - {99079a25-328f-4bd4-be04-00955acaa0a7} - C:\PROGRA~1\WI371A~1\Datamngr\ToolBar\searchqudtx.dll (file missing)
O3 - Toolbar: PC Tools Browser Defender - {472734EA-242A-422B-ADF8-83D1E48CC825} - C:\Program Files\PC Tools\PC Tools Security\BDT\PCTBrowserDefender.dll
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\MediaDirect\PCMService.exe"
O4 - HKLM\..\Run: [NvCplDaemon] "RUNDLL32.EXE" C:\Windows\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NVHotkey] "rundll32.exe" C:\Windows\system32\nvHotkey.dll,Start
O4 - HKLM\..\Run: [Carbonite Backup] "C:\Program Files\Carbonite\Carbonite Backup\CarboniteUI.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [AVG_TRAY] C:\Program Files\AVG\AVG10\avgtray.exe
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [Malwarebytes' Anti-Malware (reboot)] "C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript
O4 - HKLM\..\Run: [SigmatelSysTrayApp] %ProgramFiles%\SigmaTel\C-Major Audio\WDM\sttray.exe
O4 - HKLM\..\Run: [ISTray] "C:\Program Files\PC Tools\PC Tools Security\pctsGui.exe" /hideGUI
O4 - HKLM\..\RunOnce: [AvgUninstallURL] cmd.exe /c start http://www.avg.com/ww.special-uninstallation-feedback-appf?lic=NFVWSzItQUxZTUYtU0xLTFUtQVoyVUItNkdPS0ItSkhGTkg"&"inst=NzctNjMzNDMzOTc1LUZQOSs2LUJBUjlHKzEtVEI5KzItRkwrOS1GMTBNKzUtUUlYMSs0LVgyMDEwKzItRjEwTTEwRCsyLUxJQys3Ny1GTDEwKzEtU1AxKzEtVFVHKzMtU1AxUzIrMS1TVUQrMS1TMUkrMS1TVTMrMQ"&"prod=90"&"ver=10.0.1382
O4 - HKLM\..\RunOnce: [Malwarebytes' Anti-Malware] C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent
O4 - HKLM\..\RunOnce: [removeSearchqudatamngr] cmd.exe /c RD /S /Q "C:\Program Files\Windows iLivid Toolbar"
O4 - HKLM\..\RunOnce: [removeSearchqutoolbar] cmd.exe /c RD /S /Q "C:\Program Files\Windows iLivid Toolbar\Datamngr\ToolBar"
O4 - HKLM\..\RunOnce: [Malwarebytes Anti-Malware] C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent
O4 - HKLM\..\RunOnce: [Malwarebytes Anti-Malware (cleanup)] rundll32.exe "C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\cleanup.dll",ProcessCleanupScript
O4 - HKLM\..\RunOnce: [InstallShieldSetup] C:\PROGRA~1\INSTAL~1\{A4622~1\setup.exe -rebootC:\PROGRA~1\INSTAL~1\{A4622~1\reboot.ini -l0x9
O4 - HKLM\..\RunOnce: [SymcUniversalUpdater] "C:\Program Files\Norton PC Checkup\Engine\Updater.exe" -repair
O4 - HKLM\..\RunOnce: [BrandClearStubs] RUNDLL32 IEDKCS32.DLL,BrandCleanInstallStubs >{e8c34a23-c9b2-44a7-9c1b-c534ce298cbe}
O4 - HKLM\..\RunOnce: [*WerKernelReporting] %SYSTEMROOT%\SYSTEM32\WerFault.exe -k -rq
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [DW6] "C:\Program Files\The Weather Channel FW\Desktop\DesktopWeather.exe"
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [ooVoo.exe] C:\Program Files\ooVoo\oovoo.exe /minimized
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - Global Startup: Bluetooth.lnk = ?
O4 - Global Startup: hpoddt01.exe.lnk = ?
O4 - Global Startup: McAfee Security Scan Plus.lnk = ?
O4 - Global Startup: officejet 6100.lnk = ?
O4 - Global Startup: SetPoint.lnk = C:\Program Files\SetPoint\SetPoint.exe
O8 - Extra context menu item: Send image to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm
O8 - Extra context menu item: Send page to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra button: Skype Click to Call - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O9 - Extra 'Tools' menuitem: Skype Click to Call - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O9 - Extra button: PC Confidential - {925DAB62-F9AC-4221-806A-057BFB1014AA} - C:\Program Files\Winferno\PC Confidential\PCConfidential.exe (file missing)
O9 - Extra button: @btrez.dll,-4015 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra 'Tools' menuitem: @btrez.dll,-12650 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O13 - Gopher Prefix:
O18 - Protocol: inbox - {37540F19-DD4C-478B-B2DF-C19281BCAF27} - C:\PROGRA~1\INBOXT~1\Inbox.dll
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG10\avgpp.dll
O18 - Protocol: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: Andrea ST Filters Service (AESTFilters) - Andrea Electronics Corporation - C:\Windows\System32\DriverStore\FileRepository\stwrt.inf_c09c50a2\aestsrv.exe
O23 - Service: Amazon Download Agent - Amazon.com - C:\Program Files\Amazon\Amazon Games & Software Downloader\AmazonGSDownloaderService.exe
O23 - Service: AVGIDSAgent - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG10\Identity Protection\Agent\Bin\AVGIDSAgent.exe
O23 - Service: AVG WatchDog (avgwd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG10\avgwdsvc.exe
O23 - Service: Browser Defender Update Service - Threat Expert Ltd. - C:\Program Files\PC Tools\PC Tools Security\BDT\BDTUpdateService.exe
O23 - Service: CarboniteService - Carbonite, Inc. (www.carbonite.com) - C:\Program Files\Carbonite\Carbonite Backup\carboniteservice.exe
O23 - Service: Intel(R) PROSet/Wireless Event Log (EvtEng) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: McAfee Security Scan Component Host Service (McComponentHostService) - McAfee, Inc. - C:\Program Files\McAfee Security Scan\2.0.181\McCHSvc.exe
O23 - Service: Norton PC Checkup Application Launcher - Unknown owner - C:\Program Files\Norton PC Checkup\Engine\2.0.17.20\SymcPCCULaunchSvc.exe (file missing)
O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe
O23 - Service: Common Client Job Manager Service (PCCUJobMgr) - Unknown owner - C:\Program Files\Norton PC Checkup\Engine\2.0.17.20\ccSvcHst.exe (file missing)
O23 - Service: Intel(R) PROSet/Wireless Registry Service (RegSrvc) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
O23 - Service: SBSD Security Center Service (SBSDWSCService) - Safer Networking Ltd. - C:\Program Files\Spybot - Search & Destroy\SDWinSec.exe
O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\PC Tools\PC Tools Security\pctsAuxs.exe
O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\PC Tools\PC Tools Security\pctsSvc.exe
O23 - Service: SigmaTel Audio Service (STacSV) - IDT, Inc. - C:\Windows\System32\DriverStore\FileRepository\stwrt.inf_c09c50a2\STacSV.exe

--
End of file - 12086 bytes
_________________
Diann

[Cypher]

Hi and welcome back to Spyware Warrior Forum.
My name is Cypher, and I will be helping you with your malware problems.
This may or may not, solve other issues you have with your machine.
If you no longer require help i would be grateful if you would let me know.

Before we start please note the following important guidelines.

• If you don't know or understand something, please don't hesitate to ask.
  
• Only post your problem at One help site. Applying fixes from multiple help sites can cause problems.
  
• Only reply to this thread do not start another, Please continue responding until I give you the "All Clean"
  Remember, absence of symptoms does not mean the infection is all gone.
  
• Please DO NOT run any other tools or scans whilst I am helping you.
  
• Please DO NOT install any other software (or hardware) during the cleaning process.
  
• Print each set of instructions... if possible...your Internet connection will not be available during some fix processes.
  
• Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
  
• Note: No Reply Within 3 Days Will Result In Your Topic Being Closed!

Note: If you haven't done so already, please read this topic Things to know before you post where the conditions for receiving help here are explained.

[Diann]

Hello,
In the link "Things to know before you post " how do I get the DDS and the two files from the DDS to the desktop?
_________________
Diann

[Diann]

uninstall list


Adobe AIR
Adobe AIR
Adobe Flash Player 11 Plugin
Adobe Reader X (10.1.3)
Advanced Audio FX Engine
Advanced Video FX Engine
Amazon Games & Software Downloader
Apple Application Support
Apple Software Update
Avery LabelPro 3.0
AVG 2011
AVG 2011
AVG 2011
Broadcom Management Programs
Browser Defender 4.0
calibre
Carbonite
CCleaner
CDDRV_Installer
Default Tab
Dell Edoc Viewer
FOX News Live Stream
FOX News Live Stream
Google Chrome
Google Earth
Google Update Helper
HijackThis 2.0.2
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
HP Memories Disc
hp officejet 6100 series
HP Photo and Imaging 2.0 - All-in-One
HP Photo and Imaging 2.0 - All-in-One Drivers
HP Photo and Imaging 2.0 - hp officejet 6100 series
Inbox Toolbar
Intel(R) PROSet/Wireless Software
Java(TM) 6 Update 25
KhalInstallWrapper
Laptop Integrated Webcam Driver (1.03.01.1011)
Live! Cam Avatar Creator
Live! Cam Avatar v1.0
Malwarebytes Anti-Malware version 1.60.1.1000
McAfee Security Scan Plus
mCore
MediaDirect
mHelp
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 4 Client Profile
Microsoft .NET Framework 4 Client Profile
Microsoft Silverlight
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
mMHouse
Mobile Broadband Generic Drivers
Mozilla Firefox 11.0 (x86 en-US)
mPfMgr
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
mWMI
NetAssistant
NetAssistant
Norton PC Checkup
NVIDIA Drivers
ooVoo
OutlookAddinSetup
PC Tools Spyware Doctor with AntiVirus 9.0
QualXServ Service Agreement
Quicken 2011
QuickSet
QuickTime
Security Update for CAPICOM (KB931906)
Security Update for CAPICOM (KB931906)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2657424)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)
Serif Digital Scrapbook Artist
SetPoint
SigmaTel Audio
Skype Click to Call
Skype™ 5.5
Spybot - Search & Destroy
The Weather Channel Desktop 6
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
Verizon Wireless MiFi-2200 Firmware Updates
VideoLAN VLC media player 0.8.6f
Visual C++ 2008 x86 Runtime - (v9.0.30729)
Visual C++ 2008 x86 Runtime - v9.0.30729.01
VZAccess Manager
WIDCOMM Bluetooth Software 6.0.1.3100
Windows Media Player Firefox Plugin
Yontoo Layers Runtime 1.10.01
_________________
Diann

[Cypher]

Hi Diann,

Uninstall programs

• Click on Start.
  
• All programs.
  
• Accessories.
  
• Run.
  
• In the open text box copy/paste appwiz.cpl Then click Ok.
  
• Uninstall the following if present.

[Cypher]