Spyware Warrior Spyware Warrior
Help with Spyware, Hijacking & Other Internet Nuisances
 
FAQ :: Search :: Memberlist :: Usergroups :: Register
Profile :: Log in to check your private messages :: Log in

some links and videos don't work , flash and java don't upda
Goto page Previous  1, 2
 
Post new topic   This topic is locked: you cannot edit posts or make replies.    Spyware Warrior Forum Index -> Help with spyware removal
View previous topic :: View next topic  
Author Message
ldybadger
Junior Member


Joined: 06 May 2013
Last Visit: 27 Jun 2016
Posts: 45

PostPosted: Tue Jun 14, 2016 2:18 pm    Post subject: Reply with quote

I tried running it and it hung. I am rerunning it. I hope it works this time. Before it hung, it found 8 potential threats. I'll keep you updated.
Back to top
View user's profile Send private message
ldybadger
Junior Member


Joined: 06 May 2013
Last Visit: 27 Jun 2016
Posts: 45

PostPosted: Tue Jun 14, 2016 2:20 pm    Post subject: Reply with quote

Oops, I had a double posted do I edited this one to let you know. I couldn't figure out how to delete it.
Back to top
View user's profile Send private message
ldybadger
Junior Member


Joined: 06 May 2013
Last Visit: 27 Jun 2016
Posts: 45

PostPosted: Tue Jun 14, 2016 3:37 pm    Post subject: Reply with quote

Nope it keeps hanging up. I am not touching anything I swear. It makes it about 75% of the way through the scan. It finds 8 possible threats. Then parts of the window go black and the scan hangs.

What next?
Back to top
View user's profile Send private message
Gary R
Moderator


Joined: 03 May 2005
Last Visit: 23 Oct 2017
Posts: 10190
Location: Yorkshire

PostPosted: Tue Jun 14, 2016 9:57 pm    Post subject: Reply with quote

OK, let's try a different scanner and see if that has any more success ...

Please run Microsoft Safety Scanner

  • Click Download Now (this is a large download, approx. 70Mb)
  • If you are asked about 32-bit or 64-bit, click on the type matching your Windows system.
  • If asked to Run or Save, choose Run.
  • OK the User Account Permission or the query "Do you want to run this software".
  • If you get a message saying "running this type of program could harm your computer" or similar, just ignore it and tell it to Run anyway.
  • Click the box to Accept the license agreement.
  • Click Next.
  • Click Next to run the Scan.
  • Click the Quick Scan button. (... also Full Scan option)
  • Click Next

    • (If it finds nothing, it will just Exit. It still creates a report.)
    • If it has found anything, check the box titled "Help Remove potentially unwanted software"

      • Click Next (the Dialog label will become "Cleaning your computer").
      • After this operation completes, click Finish.
      • When removals are complete, it will report through a link, "View detailed results of the scan"
      • Clicking the link will popup a report in Notepad.
      • Please post the contents of the file in your reply.
      • The file is also saved in C:\Windows\debug\msert.log



_________________
Gary R Administrator at Malware Removal University


If you've been helped, please donate to help with the costs of this volunteer site .... Spyware Warrior Donations
Back to top
View user's profile Send private message
ldybadger
Junior Member


Joined: 06 May 2013
Last Visit: 27 Jun 2016
Posts: 45

PostPosted: Fri Jun 17, 2016 2:17 pm    Post subject: Reply with quote

I ran the quick scan. If I need to run a full scan, just let me know.

It found nothing.

Here's a copy of the log.


---------------------------------------------------------------------------------------

Microsoft Safety Scanner v1.0, (build 1.223.1880.0)
Started On Fri Jun 17 15:36:08 2016
->Scan ERROR: resource process://pid:276,ProcessStart:131105613992436492 (code 0x00000005 (5))
->Scan ERROR: resource process://pid:440,ProcessStart:131105614047315921 (code 0x00000005 (5))
->Scan ERROR: resource process://pid:504,ProcessStart:131105614099999166 (code 0x00000005 (5))
->Scan ERROR: resource process://pid:624,ProcessStart:131105614167881434 (code 0x00000005 (5))
->Scan ERROR: resource process://pid:5420,ProcessStart:131106237133317664 (code 0x00000005 (5))
->Scan ERROR: resource process://pid:4648,ProcessStart:131106729636016140 (code 0x00000005 (5))
->Scan ERROR: resource file://C:\hiberfil.sys (code 0x00000020 (32))
->Scan ERROR: resource file://C:\hiberfil.sys (code 0x00000020 (32))
->Scan ERROR: resource file://C:\pagefile.sys (code 0x00000020 (32))
->Scan ERROR: resource file://C:\pagefile.sys (code 0x00000020 (32))
->Scan ERROR: resource file://C:\swapfile.sys (code 0x00000020 (32))
->Scan ERROR: resource file://C:\swapfile.sys (code 0x00000020 (32))

Results Summary:
----------------
No infection found.
Microsoft Safety Scanner Finished On Fri Jun 17 16:15:16 2016


Return code: 0 (0x0)
Back to top
View user's profile Send private message
Gary R
Moderator


Joined: 03 May 2005
Last Visit: 23 Oct 2017
Posts: 10190
Location: Yorkshire

PostPosted: Fri Jun 17, 2016 2:49 pm    Post subject: Reply with quote

The files that errored out, are ones created by your system if you hibernate your computer, and as such are of no concern.

Since everything we have scripted for removal appears to have been successfully removed, and if the latest scan results are to be believed have not been reinstated, then it would appear that any problems you may now have, are not being caused by active malware.

This does not mean that they may not have had a malware origin. Malware can damage your system in ways that are not directly related to the actual infection files and registry entries themselves, so removing the files and registry entries does not always restore the damage caused.

Tracing just what that damage may be, is a bit like looking for a needle in a dozen haystacks, so in cases like this, the pragmatic solution is just to back up your personal files and folders, and then reformat your hard drive and re-install Windows.

Quite how you do that will depend on the way Windows was installed on your machine, the following page gives some information that may be helpful to you ... http://www.malwareremoval.com/forum/viewtopic.php?p=613789#p613789

Obviously I would have preferred it if we were not have had to come to this conclusion, but sometimes there's no other option, and a repave is the quickest and surest way of returning your computer to a fully functioning state.
_________________
Gary R Administrator at Malware Removal University


If you've been helped, please donate to help with the costs of this volunteer site .... Spyware Warrior Donations
Back to top
View user's profile Send private message
Gary R
Moderator


Joined: 03 May 2005
Last Visit: 23 Oct 2017
Posts: 10190
Location: Yorkshire

PostPosted: Mon Jun 27, 2016 4:13 am    Post subject: Reply with quote

Quote:
Due to lack of response this topic is now closed.

If you still need help you must open a new thread in the Help with Spyware Removal forum, post a new log, and wait for a new helper.

If you have been helped and wish to donate to help with the costs of this volunteer site, please read Spyware Warrior Donations

Gary R

_________________
Gary R Administrator at Malware Removal University


If you've been helped, please donate to help with the costs of this volunteer site .... Spyware Warrior Donations
Back to top
View user's profile Send private message
Display posts from previous:   
Post new topic   This topic is locked: you cannot edit posts or make replies.    Spyware Warrior Forum Index -> Help with spyware removal All times are GMT - 8 Hours
Goto page Previous  1, 2
Page 2 of 2

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum



smartBlue Style © 2002 Smartor
Powered by phpBB © 2001, 2002 phpBB Group