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Amanda
Junior Member


Joined: 27 Sep 2011
Last Visit: 18 Nov 2011
Posts: 39

PostPosted: Tue Sep 27, 2011 8:08 am    Post subject: Thicko blonde alert Reply with quote

Hi sorry I am not very good with computers and have a problem. I live in UK and took my lap top too USA and since I have returned I am having issues.


1. AOL can not open emails

2. Pictures - all my photos are there however the photos frotage is a flower or a sky so to see the picture I have to open it and unless I do this I do not know what the picture is.


3. My camera - I connect my camera to the laptop to down load my photos and nothing happens



I have been fiddling around with stuff but have no idea what I am actually doing..


can any one give me any pointers please


Thanks Sad Sad
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Cypher
Moderator


Joined: 05 Jul 2009
Last Visit: 25 Dec 2017
Posts: 5041
Location: Land Of The Leprechauns

PostPosted: Thu Sep 29, 2011 3:39 am    Post subject: Reply with quote

Hi Amanda,
We need to know what's running on your computer so that we can give you appropriate instructions, and this information is provided by a DDS logs.
Please read THIS topic.

If you still need help, start a new topic in the Help with spyware removal forum, include in your post...
  • DDS logs.
  • Details of the problems you're experiencing.
  • Any messages or error codes you may have got.

If for any reason you can't run DDS, please let us know in your post.

Details for running a DDS scan can be found ........... HERE
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Amanda
Junior Member


Joined: 27 Sep 2011
Last Visit: 18 Nov 2011
Posts: 39

PostPosted: Thu Sep 29, 2011 8:53 am    Post subject: Reply with quote

I have downloaded DDS how do I post it on here?


I have a Toshiba lap top windows 7 . Every time I try to open emails AOL or even sometimes I am on other sites it comes up

Internet exporer has found a problem it then closes the programme down to protect the computer
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Cypher
Moderator


Joined: 05 Jul 2009
Last Visit: 25 Dec 2017
Posts: 5041
Location: Land Of The Leprechauns

PostPosted: Thu Sep 29, 2011 9:28 am    Post subject: Reply with quote

Hi Amanda,
Your topic is now in the malware forum, i have edited it to include both logs into one post.
http://www.spywarewarrior.com/viewtopic.php?p=224879#224879

Please do not reply to your topic again until you receive a reply from a helper.

Regards,

Cypher
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Amanda
Junior Member


Joined: 27 Sep 2011
Last Visit: 18 Nov 2011
Posts: 39

PostPosted: Fri Sep 30, 2011 6:48 am    Post subject: Reply with quote

thanks
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Cypher
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Joined: 05 Jul 2009
Last Visit: 25 Dec 2017
Posts: 5041
Location: Land Of The Leprechauns

PostPosted: Sat Oct 01, 2011 3:10 am    Post subject: Reply with quote

Amanda wrote:
thanks

You're welcome Wink
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